We are committed to providing quality products to our customers and we are happy to process a return / refund for the following reasons:
If the product has a defect / damaged at the time of delivery
If the product delivered is different from the item ordered
All items must be returned within 14 days, in its original condition, with full packaging, materials, and tags; otherwise we shall have the discretion to refuse your claim.
All personal care and bath products cannot be returned once opened. The seal must not be tampered with or broken in any way. Once goods are opened and seal is broken, they are considered sold.
We will inspect the returned product once it is safely received. If the condition of the product/s are to our requirements as stated above, you can opt for an exchange (if stocks are available), or a refund via store credit upon approved return, or direct refund to payment account (credit card/debit card) after 30 days, processed from the approved return date.
All products may be exchanged once, from the same range, or with another product of the same value.
Goods returned for a refund shall be refunded at the price paid at the point of ordering.
Items bought during promotions, special deals and events, are not eligible for return or exchange.
How can I return my purchase?
If you discover an external defect or damage upon delivery, kindly email Customer Service via email@example.com with the subject “Return Item”, with supporting evidence and your invoice number, to arrange for return or refund within 14 days.
Kindly inform us via the email provided above, before returning the item, otherwise the request will not be processed.
We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purposes.
What about postage & charges?
All original shipping and/or handling charges are non-refundable. Customer will bear return postage fees for shipping item(s) back. We will refund a maximum of RM5.00 for return shipping charges to your account.
We recommend using a reliable courier service prevent lost of parcels or damages.
Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.
In the rare circumstance that your product is missing from your order, please report to Customer Service on the day of delivery and we will be happy to assist.
Mandi reserves the right of final decision if the product returned is an unsatisfactory condition, or the above terms are not met.
If you have any questions on our shipping policy, please contact Customer Service at firstname.lastname@example.org (Monday to Friday, excluding Weekends and Public Holidays). Please provide your contact details, invoice number and reason for return.