Shipping & Delivery
Standard Delivery (3-7 working days)
FREE for all orders in Malaysia, including East Malaysia.*
RM 32.00 per order for shipments to Singapore.
*Currently, this offer applies to Malaysia only.
Orders are processed during working days and working hours, on Monday to Friday, excluding weekends and public holidays. All orders are subjected to bank authorisation before processing. Only authorised orders will be processed and duly shipped.
Items purchased with Standard Delivery will be couriered within 3-5 working days for West Malaysia, and 3-7 working days for East Malaysia upon payment confirmation.
As MANDI does not represent the courier company, any delays thereof are beyond our control, however we will always do our best to assist you.
During Promotion Periods
A delay of 3-4 days may occur during peak seasons such as public holidays, due to large volume of orders, transaction and availability issues. Please bear with us during this time, and rest assured your orders will be shipped and delivered to you at the soonest available date.
Delivery for Malaysia Only
Orders will only be delivered to street addresses in Malaysia only. PO Box addresses are not accepted, as we currently do not ship overseas.
Please note that you will have to sign for your order. MANDI will not be responsible for orders signed for by someone other than the designated recipient. Should you be unavailable at the delivery address at the time of delivery, the assigned logistic company will provide a notification card advising on the process for redelivery. Please call the assigned logistic company and provide your tracking number to arrange for a redelivery. After three attempts (total) at delivering your order, it will be returned to MANDI. Following this, redelivery will be at the expense of the customer.
Defect or Damage
If you discover an external defect or damage upon delivery, kindly email Customer Service via email@example.com with the subject “Return Item”, with supporting evidence and your invoice number, to arrange for return or refund within 14 days. Do note that reimbursement is subjected to the courier company's and/or MANDI’s discretion. In the rare circumstance that your product is missing from your order, please report to Customer Service on the day of delivery and we will be happy to assist. For further information on returns or refund, please read our RETURNS POLICY.
(This service is currently unavailable)
Once your order/s have been picked up by our assigned logistic company the tracking codes will be available, and you can then track the delivery status of your order via “my order history” in your account pagge. Tracking and order information will be also sent via email, once order is ready to be shipped.
Out of Stock Items
Items marked “out of stock” are not available for order. You may add the item to your wishlist. We will email you once the items are back in stock.
We strive to deliver your order within the delivery timing indicated. However, in the event of stock unavailability of items ordered, we will inform you within 2-3 business days and we seek your kind understanding in the delay of shipment pertaining to stock availability.
If you have any questions on our shipping policy, please contact Customer Service at firstname.lastname@example.org (Monday to Friday, excluding Weekends and Public Holidays).